Tech Support: When I was six
Wow. When I was six, ISP tech support was one guy.
Here in 2009, I cannot help remembering what it was like in 1994 when the first “pure internet” ISPs set up shop. I quit AOL for Earthlink, which provided a static IP address — you are a node on the internet! — and made it possible to choose the online tools you wanted rather than use only those the online services provided. That was an absolute must for a curious early adopter.
One morning I was having trouble, and called Earthlink. A woman answered in two rings, and when I asked for tech support, she said: “He’s not in yet. He gets in at 10. Do you want him to call you?”
Tech support was one person. And he did call, at 10:03.
Tell me again: How far have we progressed?
Source: Wired.com